You can contact the Infos Douane Service help desk to speak to a customs officer who can answer any general customs questions you may have.
French Customs call center at your service
+33 1 72 40 78 50
From 8.30 am to 18.00 pm - Monday-Friday
(excluding public holidays).
From France, please call our special number :
Calls cost €0.06 per minute plus call set-up fee.
Email us at ids@douane.finances.gouv.fr
Your request will be processed within 7 days of receiving the electronic submission.